Frequently Asked Questions

 

FAQs


 

Was I charged twice?

Your credit card will only be charged once when you place your order.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.


 

I need to change something on my order.  How can I do that?

If you need to change or cancel your order, contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.   


 

I just placed my order.  Can I add another item to it?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order. 


I’m unsure about a size or I have a fit question.  How do I find this information?

Please see our Fit Guide for general information on sizing.  If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Care Department.


Can I return or exchange items that were purchased on sale?

All final sale items cannot be returned or exchanged.  For our full Refund & Exchange policy, please click here.


How long does it take to process my return?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


When will my order ship?

Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.


Where is my order confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.


My order status says “In Warehouse.”  What does that mean?

“In Warehouse” just means that we successfully received your order!  Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”

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