Returns & Exchanges

 

 

 

RETURN INSTRUCTIONS

Please follow the instructions on the return form included in your package and return you items within 7 days of receipt to the address below.  Include your order # on the outside of the package.

 

            Vibe Jewels

           433 Warren Street

           Hudson, NY 12534

 

All return items must be unworn, unwashed and unstained merchandise with the tags attached.  Items that do not meet these criteria or are non-returnable will be denied. 


 

RETURN PROCESSING

Once we have received your package, your refund will be processed within 7 business days.  You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).  Original shipping charges are non-refundable.


 

NON-RETURNABLE ITEMS

The following items are non-returnable.  Credit will NOT be issued for the following:

            1. All items purchased on final sale.

            2. Hair accessories.

            3. Eyewear.

            4. Jewelry


 

EXPRESS EXCHANGES

Free shipping on all domestic exchange orders*

Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item and size in stock.  Simply email us at info@vibejewels.com to place a new order for the item you need to exchange and we’ll waive the shipping fee.
 

*free shipping on new exchange orders is eligible for orders shipped via “Standard Shipping” mail within the United States, exchanges can be made within 30 days of receipt.  Offer not available for international orders.

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